In accordance with House Bill 4224 (89th Regular Session)
Effective September 1, 2025
Texas Health and Safety Code §181.105
This notice provides instructions for consumers on how to request health care records, contact the appropriate licensing council, and file a consumer complaint.
1. How to Request Your Health Care Records
You have the right to request access to and copies of your health care records.
To request your records from this licensee:
A. Submit a written request for your health care records. Requests may be submitted by mail, secure electronic communication, or in person, consistent with our office procedures.
B. Include the following information:
Your full name
Date of birth
A description of the records requested
Preferred delivery method (electronic or paper)
Your signature and the date of the request
C. Requests will be processed in accordance with applicable state and federal law, including timelines and allowable fees.
If you have questions about the records request process, please contact our office directly.
2. How to Contact the Licensing Council
You may contact the licensing council that oversees this licensee.
Texas Behavioral Health Executive Council (BHEC)
Contact Us: https://bhec.texas.gov/contact-us/](https://bhec.texas.gov/contact-us/
The Council’s website provides contact information to submit questions, concerns, or requests for information by phone, email, or online form.
3. How to File a Consumer Complaint
If you wish to file a consumer complaint, you may do so with the Texas Office of the Attorney General (OAG)
Texas Office of the Attorney General – Consumer Protection Division
To file a complaint:
1. Visit the Consumer Protection webpage linked above.
2. Complete the online consumer complaint form or follow the instructions for submitting a complaint by mail.
3. Provide all requested information and supporting documentation to assist in the review process.
This notice is posted in compliance with Texas law and is available on our website and at each facility location.